Packing Lists

Packing Lists show detailed information about orders including products, quantities, bin locations, and shipping details. Print packing lists to help warehouse staff pack orders correctly and include them in shipments. You can print standard packing lists or customize templates to match your brand.

Quick Access

Print packing lists from Processing Orders using the Actions menu, or use the Fulfillment modal in Shipping Labels to print multiple documents at once.

Why Use Packing Lists?

Accurate Packing

Packing lists show exactly what products go in each order. See SKUs, quantities, bin locations, and lot numbers to pack orders correctly.

Multi-Box Support

Print packing lists by box for orders with multiple packages. Each box shows its own products and details.

Complete Information

Packing lists include all order details: customer information, product descriptions, bin locations, serial numbers, and shipping method.

Accessing Packing Lists

Packing lists can be printed from several locations:

From Processing Orders:

• Click Actions dropdown menu
• Select Print Packing List

From Shipping Labels:

• Select orders using the checkboxes in the table
• Click Fulfillment button
• Check Print Packing List option
• Click Print

From Order Details:

• Open order details view
• Click Print Packing List from the Actions dropdown menu

Packing List Information

Packing lists include the following information:

Order Information

• Ship# - Internal shipping number
• Order# - Customer order number
• Reference# - Order reference number
• Transaction Date - Date order was processed
• Box Number - Box number for multi-box orders (e.g., “1/3” means box 1 of 3)

Customer Information

• Ship To - Shipping address (name, company, address, city, state, zip, country, phone, email)
• Bill To - Billing address (if different from shipping)
• From - Warehouse/fulfillment center address

Product Details

Each product line shows:

• SKU - Product SKU code
• UPC - Universal Product Code
• Description - Product description
• Quantity - Number of units
• Bin - Warehouse bin location
• Location - Warehouse location
• Lot - Lot number (if applicable)
• Expiration Date - Expiration date (if applicable)
• Serial Numbers - Serial numbers (if applicable)
• UOM - Unit of measure
• Sold Price - Product price

Shipping Information

• Carrier - Shipping carrier name
• Ship Method - Shipping method (Ground, Express, Priority, etc.)
• Package Type - Type of packaging used
• Weight - Package weight
• Tracking Number - Carrier tracking number (if available)

Additional Information

• Order Comments - Internal order comments
• Customer Comments - Customer-specified comments
• Attached Files - PDF files attached to the order (if any)
• Procedures - Special handling procedures (if applicable)
• Store Information - Store logo, promotions, policies (if configured)

Printing Packing Lists

Printing from Processing Orders

1. Navigate to Processing Orders

   Go to Processing Orders page.

2. Select Order

   Find the order you want to print a packing list for. You can browse the table or use filters.

3. Open Actions Menu

   Click the Actions dropdown button in the order row.

4. Select Print Packing List

   Click Print Packing List from the dropdown menu.

5. Review Packing List

   Packing list opens in a print preview modal. Review the information before printing.

6. Print PDF

   Click Print PDF button to print the packing list using your browser’s print function.

Printing Multiple Packing Lists

1. Select Orders

   Check boxes next to orders you want to print packing lists for.

2. Open Fulfillment Modal

   Click Fulfillment button at the top of the page.

3. Select Print Packing List

   Check the Print Packing List checkbox in the fulfillment options.

4. Configure Other Options (optional)

   Select other documents to print (Picking Summary, Instructions List, Labels).

5. Print

   Click Print button to process all selected documents.

Printing Packing List by Box

For orders with multiple boxes, print a separate packing list for each box:

1. Select Order

   Find an order with multiple boxes (indicated by Box Number like “1/3”, “2/3”, etc.).

2. Open Actions Menu

   Click the Actions dropdown button.

3. Select Print Packing List by Box

   Click Print Packing List by Box from the dropdown menu.

4. Review Box Lists

   Each box opens in a separate print preview. Review each box’s contents.

5. Print Each Box

   Print each box’s packing list separately.

💡 Best Practices

Print Before Packing

Print packing lists before starting to pack orders. This ensures you have the correct information and can verify products as you pack.

Use Multi-Box Lists

For orders with multiple boxes, print packing lists by box. This helps ensure each box contains the correct products.

Check Bin Locations

Verify bin locations on packing lists match actual warehouse locations. Update bin assignments if products have moved.

Include Attached Files

Print attached files along with packing lists when available. These may contain important order-specific information.

Track Print Status

Use print status filters to find orders without printed packing lists. This helps ensure all orders are properly documented.

Troubleshooting

Packing List Not Printing

Problem: Packing list doesn’t appear or won’t print.

Solutions:

1. Check order status - orders must be in Processing status (Status 9)
2. Verify order has products - orders without products won’t generate packing lists
3. Check browser popup blocker - ensure popups are allowed
4. Try printing individual order - use Actions menu on single order
5. Check browser console for JavaScript errors
6. Try different browser
7. Verify PDF viewer is working - test with another PDF

Missing Product Information

Problem: Packing list shows incomplete product information.

Solutions:

1. Verify products are assigned to order - check order details
2. Check bin assignments - products need bin locations
3. Review product data - ensure SKUs, descriptions, and other fields are complete
4. Refresh order data - reload the order page
5. Check product status - ensure products are active and available

Custom Template Not Appearing

Problem: Custom packing slip template doesn’t show when printing.

Solutions:

1. Verify template is saved - check Packing List Editor
2. Check account assignment - ensure template is assigned to correct account
3. Clear browser cache - old templates may be cached
4. Verify template format - ensure template is valid HTML/Twig
5. Check template permissions - ensure you have access to custom templates
6. Try standard template - verify standard printing works first

Multi-Box Lists Not Separating

Problem: Packing lists for multi-box orders don’t separate by box.

Solutions:

1. Use “Print Packing List by Box” option - don’t use standard print
2. Verify order has multiple boxes - check Box Number field
3. Check multibox configuration - ensure multibox is properly set up
4. Review box assignments - verify products are assigned to correct boxes
5. Try printing individual boxes - select specific box numbers

Attached Files Not Printing

Problem: Attached PDF files don’t appear with packing lists.

Solutions:

1. Verify files are attached - check order details for attached files
2. Check file format - ensure files are PDF format
3. Review file permissions - ensure files are accessible
4. Try printing attached files separately - use “Print Attached File” option
5. Check file size - very large files may not merge properly
6. Verify file upload - ensure files were uploaded successfully

Print Status Not Updating

Problem: Print status doesn’t update after printing packing list.

Solutions:

1. Refresh the page - print status updates on page reload
2. Check order status - print status only updates for Processing orders
3. Verify print action completed - ensure print modal closed successfully
4. Review activity log - check if print action was logged
5. Try printing again - sometimes status updates on second print
6. Check user permissions - ensure you have permission to update print status

Related Documentation

Next Steps:

• Managing Orders - Generate packing lists for orders
• Shipping Estimates - Shipping estimates

Related Features:

• Orders Overview - Orders overview
• Managing Orders - Order management