System Overview

ShipEdge Core OMS is a complete enterprise Order Management System designed for third-party logistics providers (3PL), warehouses, and fulfillment centers that need to manage orders and inventory efficiently.

What is ShipEdge Core?

ShipEdge Core is an enterprise logistics management platform that handles the complete order lifecycle, from creation to shipping, along with advanced warehouse operations. The system is built to handle multiple clients, multiple locations, and complex warehouse operations.

Key Features

Dual System

Combines OMS (Order Management System) and WMS (Warehouse Management System) in a single platform. Users can access different views based on their role and permissions.

Multi-Tenant

Supports multiple clients and accounts in a single installation. Each client has their own inventory, orders, and configuration, but shares the same warehouse infrastructure.

Bin Management

Advanced bin and location management system to track inventory accurately. Includes bin flow, replenishment, assignments, and tags.

3PL/4PL Billing

Complete billing engine for 3PL and 4PL providers. Calculates costs based on services, daily storage, and transactions. Includes statements and dispute management.

Multi-Channel Integrations

Connects with multiple e-commerce platforms like Amazon, Shopify, Magento, Walmart, and more. Automatically receives orders from these platforms.

RESTful APIs

REST API v4 for OMS, plus legacy API v2. Enables custom integrations and automation.

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OMS Capabilities

For whom: Sellers, merchants, and warehouse clients

What it does:

• Manages orders from multiple sales channels
• Controls inventory from the seller’s perspective
• Processes returns and exchanges (RMA)
• Manages product catalog and suppliers
• Generates sales and performance reports
• Handles statements and payments

Main view: OMS users see their orders, inventory, and products from their perspective as sellers.

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Key System Capabilities

Order Management

ShipEdge Core handles the complete order lifecycle:

• Order creation: Manual, bulk CSV upload, or automatic from integrations
• Processing: Workflow from pending to processing and shipping
• Status and transitions: Complete tracking of each order’s status
• Bulk operations: Batch actions for multiple orders
• Alerts: Notifications for orders requiring attention

Inventory Management

Complete inventory control system:

• Product catalog: Management of products, SKUs, classes, and attributes
• Bins and locations: Precise inventory tracking by bin and location
• Serial numbers and lots: Tracking of serialized products and expiration dates
• Replenishment: Replenishment requests and ETA management
• Adjustments and corrections: Tools to correct inventory discrepancies

Order Fulfillment

Order lifecycle from creation to shipping:

• Order Processing: Workflow from pending to processing and shipped
• Replenishment: Replenishment requests and ETA management
• Returns: Returns and exchanges (RMA) processing
• Shipping: Shipping estimates and rate comparison

3PL/4PL Billing

Advanced billing system:

• Premium services: Configuration of additional billable services
• Pricing plans: Customizable pricing structure per client
• Daily storage: Automatic calculation of storage costs
• Statements: Automatic statement generation
• Disputes: Dispute management and adjustment system

Integrations

Connects with multiple platforms:

• E-commerce: Amazon, Shopify, Magento, Walmart, Wayfair, Wish
• Marketplaces: Zid, Salla, and other regional marketplaces
• Carriers: FedEx, UPS, DHL, USPS, Xenvio, and more
• Accounting: QuickBooks and other accounting systems

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Main Use Cases

For 3PL Providers

ShipEdge Core is ideal for third-party logistics providers who:

• Manage multiple clients in a single warehouse
• Need to bill services based on usage
• Require complete visibility of warehouse operations
• Handle different types of products and clients

For Own Warehouses

The system also works for companies that:

• Operate their own warehouse
• Sell on multiple channels (Amazon, Shopify, etc.)
• Need precise inventory control
• Require integration with multiple sales platforms

For 4PL Providers

For fourth-party logistics providers who:

• Manage multiple 3PL warehouses
• Need to consolidate costs and statements
• Require network-level warehouse visibility
• Handle disputes and adjustments between warehouses

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Typical Workflow

OMS Workflow (Seller)

1. Create or Receive Orders

   Orders arrive automatically from integrated platforms or are created manually. The system automatically assigns orders to the corresponding warehouse.

2. Manage Inventory

   Sellers can view inventory levels, create products, manage suppliers, and request replenishment when needed.

3. Monitor Status

   Sellers can see their order status in real time, from pending to shipped, and receive alerts when necessary.

4. Process Returns

   The system manages returns and exchanges (RMA), automatically updating inventory when products return to the warehouse.

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💡 Best Practices

Configure Your Account

Set up your account, integrations, and preferences according to your business needs.

Configure Integrations

Configure integrations with your sales platforms to receive orders automatically. This reduces manual errors and speeds up processing.

Keep Inventory Updated

Perform regular counts and inventory adjustments to maintain accuracy. The bin system helps track exact locations.

Use Automation

Configure automation rules to process orders automatically when possible. This reduces manual work and speeds up fulfillment.

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Next Steps

Now that you understand ShipEdge Core’s general architecture:

• Account Access & Login - Learn how to access the system
• Navigation Basics - Master system navigation
• User Types & Permissions - Understand different user types and permissions
• Orders Overview - Start managing orders
• Catalog Overview - Manage your product catalog

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Next: Account Access & Login - Learn how to access your ShipEdge Core account